Reset your password

You can only use this tool if you are a registered St John Ambulance volunteer or employee, and have provided either a mobile number or personal email account to the HR MyData team. If you are unsure of your account details or status, please contact the IT desk using the Help and Support box below

Your details
  • Your date of birth is required to help verify that you are the legitimate account holder.
  • Are you human?


  1. Enter your details
  2. Confirm you're not a robot using reCaptcha
  3. Click ‘Next’
  4. A verification code will be sent to either your mobile number, or personal email address depending on your selection. If your mobile number or personal email is incorrect, please contact and they will be able to correct this information for you. For any other issues, please contact the IT desk using the Help and Support box below.

Help and support

Please contact the IT Service Desk for help with resetting your password or unlocking your account.

Are you human?

To protect your account, we need you to complete a CAPTCHA. We know they can be difficult and are annoying but they are the best way of preventing a computer from automatically submitting this page repeatedly until a valid combination of email address and date of birth are found.

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